Question 1

How does the Umrahsmart tracking device work?

Accepted Answer

The Umrahsmart device uses GPS technology to broadcast the pilgrim's real-time location. Data is sent to our servers and displayed in the mobile app — accessible to family members and group leaders from anywhere in the world.

Question 2

How long does the battery last?

Accepted Answer

A single charge lasts several days under normal usage. For a typical 10–14 day Umrah trip, you will need to charge it every 3–4 days using the included USB-C cable.

Question 3

Is the device suitable for elderly pilgrims?

Accepted Answer

Yes. The device is lightweight, compact, and simple to wear. There are no buttons to manage during tracking — family members or group leaders monitor everything through the app on behalf of the pilgrim.

Question 4

Does the device work in Saudi Arabia?

Accepted Answer

Yes. The device uses international SIM coverage and works across all major pilgrimage sites — Makkah, Madinah, Mina, Arafah, and Muzdalifah.

Question 5

How do I charge and maintain the device?

Accepted Answer

Charge via the included USB-C cable. The device is dust-resistant and suitable for outdoor pilgrimage conditions. No special maintenance is required.

Question 6

Who can download the Umrahsmart app?

Accepted Answer

The app is available for both iOS and Android. Both the pilgrim and their family members (in Malaysia or abroad) can install and use it.

Question 7

Can families in Malaysia monitor the pilgrim in real time?

Accepted Answer

Yes. The app works internationally. Family members in Malaysia have a view-only dashboard showing the pilgrim's live location and safety status at all times.

Question 8

Does the app show nearby hospitals and medical facilities?

Accepted Answer

Yes. The app includes a directory of hospitals, clinics, pharmacies, and medical tents near all major pilgrimage sites — with directions and contact numbers.

Question 9

What happens when a pilgrim presses the SOS button?

Accepted Answer

An immediate alert is sent to the designated family members and, if applicable, the group leader's dashboard. The alert includes the pilgrim's exact GPS coordinates and a timestamp.

Question 10

Does the app require an internet connection?

Accepted Answer

The live tracking feature requires an internet connection on the viewer's device (phone or tablet). The tracking device itself uses its own SIM connectivity to transmit location.

Question 11

Can Umrahsmart manage multiple pilgrims at once?

Accepted Answer

Yes. The agency dashboard supports groups of 10 to 200+ pilgrims. You can organise them into sub-groups, assign mutawwif, and view all locations on a single map.

Question 12

Is there a minimum order for agencies?

Accepted Answer

Bulk pricing starts from 10 devices. Contact us for a custom quote based on your group size and season.

Question 13

Can I manage multiple packages or trips simultaneously?

Accepted Answer

Yes. The agency dashboard supports concurrent trip management — ideal for agencies running multiple departures in the same season.

Question 14

Do agencies get a dedicated support contact?

Accepted Answer

Yes. All agency accounts include a dedicated account manager reachable via WhatsApp during business hours, plus priority technical support.

Question 15

What packages are available?

Accepted Answer

We offer three packages: Device Only (RM 149), Device + App Access (RM 199), and Agency/Group (custom pricing). All packages include the tracking device and basic app access.

Question 16

Is there a subscription fee after purchase?

Accepted Answer

The Device Only package includes basic app access. The Device + App Access package includes premium features and emergency support for the duration of your trip. No recurring monthly fees.

Question 17

Can I return the device if I change my mind?

Accepted Answer

We have a return policy for unused, unopened devices. Please contact us within 7 days of receiving your order. Devices that have been activated are not eligible for return.

Question 18

How long does delivery take?

Accepted Answer

Standard delivery within Malaysia takes 3–5 business days. We recommend ordering at least 2 weeks before your departure to allow time for setup and testing.

Frequently Asked Questions

The Device

The App

For Travel Agencies

Pricing & Orders

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